Customer Testimonials

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DealerRater Nov 13, 2024

All staff members are extremely pleasant, they worked very hard on our deal. The finance personnel was ver patient and passionate about his work. All & all I would most definitely recommend Round Tree Ford to everyone I know.

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DealerRater Nov 9, 2024

Javen McCree was my service advisor at Rountree Ford. I had two fenders loose on my 2022 Ford Bronco. His attention to detail was outstanding and I await the delivery of fenders.

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DealerRater Nov 9, 2024

Very friendly staff and very courteous. They are not pushy when trying to buy a vehicle

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DealerRater Nov 6, 2024

They were very professional and yet helpful. They were courteous and friendly. Every thing was done in a timely manner. Even a car wash. I appreciate their consideration to an older person.

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DealerRater Nov 5, 2024

Javen's attitude, knowledge and personality made my visit perfect. So glad he was my consultant.

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DealerRater Nov 2, 2024

It was a great experience, everyone was courteous, kind, helpful and respectful. My sales guy Nick was great as well as Albert in financial. Great work folks.

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DealerRater Nov 2, 2024

The technician was very helpful and courteous helping me. He even helped me access everything on my phone. Thank you very much for your service.

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DealerRater Nov 2, 2024

The service advisor was friendly and courteous. He addressed my questions promptly and provided good service.

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DealerRater Oct 30, 2024

My service advisor, David York, got my vehicle in and serviced quickly, allowing me to get back to Florida on time.

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DealerRater Oct 29, 2024

They did a really good job on my truck. I got a lot of work done and they helped me out as much as possible.

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DealerRater Oct 29, 2024

Stephen was a terrific service tech. When I get my brakes done I will schedule only thru him. A pleasant surprise here.

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DealerRater Oct 28, 2024

The dealerships car care repre was very professional and informative! The repre was very polite!

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DealerRater Oct 25, 2024

Pretty good service and customer attention. Good care to my truck and very clean service.

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DealerRater Oct 25, 2024

Excellent service. Service manager worked hard to accommodate my timeframe. I Very much appreciate him trying to get Service for my 90-year-old mother while I was in town from Indiana. My service advisor went above and beyond to help me work within my timeframe

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DealerRater Oct 23, 2024

I will always use Adam Broden hands down best guy to buy a truck with

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DealerRater Oct 22, 2024

I’m visiting from out of town. Just dropped by to get an oil change and tire rotation. Customer service was top notch. I didn’t have an appointment but was lucky to get in right away.

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DealerRater Oct 19, 2024

They went above and beyond in customer service. Made sure when my tire were fixed when the ones that came in were faulty

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DealerRater Oct 19, 2024

Great customer service from start to finish. Picked my car up sent me a video of progress and brought it back so convenient!

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DealerRater Oct 18, 2024

The waiting room was very spacious, tidy, and clean. My advisor was welcoming and nice!

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DealerRater Oct 18, 2024

Earl was knowledgeable and explained the repairs I needed for my vehicle. He made sure I stayed up to date on the progress of my vehicle. The technician, AJ, performed outstanding service on my car.

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DealerRater Oct 18, 2024

Ms. Janet Haynes is a great sale's person and people person. The service department is also top notch.

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DealerRater Oct 18, 2024

I have been pleased with this dealership and have used them for years. The service department seemed to have slacked recently, but the service experience was much better. I like the delivery service.

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DealerRater Oct 17, 2024

Javen and James were a great help. They arranged for pick up and return for my vehicle. When it was returned they explained all the services completed. They were polite, professional and informative. I will return to Rountree for my next service

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DealerRater Oct 17, 2024

Dealership have great workers and so ok services but your service department is not Always customer friendly

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DealerRater Oct 17, 2024

I had one of the best experiences at Roundtree that I ever had. Never felt like I was being upsold and Hunter was very knowledgeable in the inventory. I was able to make the best decision that met my financial and specification goals.

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DealerRater Oct 17, 2024

Reached out to me about scheduled maintenance that needed to be completed. Provide a complete Electronic page and video.

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DealerRater Oct 13, 2024

Great Service! The service agent was very polite and very expedient with dealing with me.

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DealerRater Oct 12, 2024

Helpful for immediate issues. Nice service area and good service people to assist you. Timely service and quick attention.

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DealerRater Oct 11, 2024

Wonderful experience, the staff was great and very helpful and courteous. Have appointment to Look at new incomes next Saturday

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DealerRater Oct 7, 2024

Welcoming , nice , friendly , caring and supportive . I’m pleased to have chosen the Ford dealership . Thanks

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DealerRater Oct 5, 2024

Very knowledgeable and helpful representative very clean facility. I give them a five star all around fast service.

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DealerRater Oct 4, 2024

For the 6 years they have been servicing my truck with the Fleet card we have this is the fastest they have gotten me out of there… Thank you…

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DealerRater Oct 4, 2024

Kyle in the service department is very professional and courteous. Kyle does a great job at keeping you informed about the progress of your service or repair.

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DealerRater Oct 3, 2024

Amazing customer service and friendly people. Reaching out to me if I needed any help with anything else

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DealerRater Oct 3, 2024

Thanks. The dealership did an outstanding job on the vehicle that I dropped off. I was impressed by the delivery of my car and a free wash job. The people I dealt with were knowledgeable about the problems and kept me updated. Thanks again.

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DealerRater Oct 2, 2024

Excellent Service Advisors. AAA visit! I appreciate the great communication. Thank you very much ! Awesome.

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DealerRater Sep 30, 2024

Great service, customer care was outstanding. Though the wait was long, the service writers would check on the waiting customers.

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DealerRater Sep 29, 2024

I was treated very well by the associates at this Ford dealership service center. They were very responsive to my concerns regarding my Ford car and finished fixing my car in as timely a manner as possible. I would recommend this service center.

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DealerRater Sep 28, 2024

I was in for service for my classic 1998 Ford Mustang GT convertible. Had to replace the fuel pump and they convinced me to replace the fuel filter since they were putting the new pump on. That would have been my recommendation as well back in my service days. Earl my advisor is very good at his job and very even tempered. A definite plus in his line of work. I recommend them and Earl for your service needs. The only complaint is their hourly service rates.

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DealerRater Sep 27, 2024

Prompt friendly service. The service attendant took care of my vehicle in a very short time. Very satisfied.

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DealerRater Sep 26, 2024

Ms. Lauren Williams was very helpful and as in the past she gives superb customer service and I appreciate her. She has restored my confidence in coming back to this dealership when I promised myself I would never come there again due to the service department. I enjoyed the service from start to finish and the credit belongs solely to Ms. Williams!

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DealerRater Sep 25, 2024

Nice staff. Funny and good customer service. Helped me with my car and in a timely manner.

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DealerRater Sep 22, 2024

The service was prompt, friendly and thorough. Wonderful experience for me and my family. We will definitely be back!

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DealerRater Sep 22, 2024

They were fast and professional i couldn’t ask for a better job. Even got a wash.

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DealerRater Sep 21, 2024

Stephen was very courteous and professional. He helped get me to and from a doctor appointment while servicing my car

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DealerRater Sep 21, 2024

Earl kept me informed at all during my visit and let me know about my other vehicle

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DealerRater Sep 19, 2024

Great salesman helped me with my trade in and car purchase. Without him I would not have bought my new car. Will buy again, from my salesman.

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DealerRater Sep 18, 2024

My service provider, Earl, provided outstanding support and assistance during my recent visit to Rountree!

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DealerRater Sep 17, 2024

Multiple trucks available on site. Easy to communicate with and friendly. Looked at truck online and contacted salesman. Made the deal over the phone. Walked in to sign paperwork and pickup the truck which was ready to go when I arrived.

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DealerRater Sep 17, 2024

I was upset about the outcome but the staff were great. Just know that batteries are not covered under warranty even when they make your headlights come on and the headlamp system thinks there's something wrong with itself. So if your newer car starts having weird electrical problems, change the battery first and save yourself the diagnostic fee. **Customer service was great! My person-James- as well as two others went above and beyond. Sorry I didn't catch their names. Everyone is helpful at the dealership!

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DealerRater Sep 16, 2024

we’re going to kentucky next month and i wanted everything checked before we leave.

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DealerRater Sep 13, 2024

Sam and the wonderful gentleman who does the financing feel like family to us. We bought a Bronco Sport Heritage in January and a Big Bend this past week. We can't thank these guys enough for their personal service. Sam even remained available to my husband via text for several weeks after his new Big Bend was ordered, and he also met me at the service department for my Bronco Sport's first oil change to help me remove the cargo basket from the back of my car. These are the first Ford vehicles we have ever owned, and ...

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DealerRater Sep 10, 2024

Amazing customer service and amazing employees very knowledgeable I am pleased with every interaction great job guys!!!!!!!

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DealerRater Sep 6, 2024

Jasmine was very informative and called with updates several times. She was prompt and polite. We would recommend her any time!

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DealerRater Sep 6, 2024

Great customer service. Don't know who the service rep was but my husband said he was better than awesome!!! He even offered to drop our car back off.

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DealerRater Sep 6, 2024

Did what I asked and charges were appropriate. Courtesy was excellent. Will continue using them.

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DealerRater Sep 5, 2024

Good service by Kyle. He was prompt and very helpful and responsive. He made sure my inspection was made after being overlooked initially and before I picked up my car.

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DealerRater Sep 1, 2024

Was able to order my parts and get back to me when they arrived. Came out the very next day with those parts.

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DealerRater Aug 30, 2024

The Customer Service Was Excellent. The Problem Was Explained Throughly And Resolved In A Timely Manner.

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DealerRater Aug 29, 2024

It was a great experience for me to get the service that I got today ! Thanks 😊

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DealerRater Aug 29, 2024

My first time at this particular Ford location and it was the best customer service I’ve had at any dealership! Javen took care of me right away and was very kind and explained everything well. He was enthusiastic from the beginning and can tell he enjoys his job. He also spoke very highly of his team. I definitely recommend this location!

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DealerRater Aug 28, 2024

Prompt service, ready for appointment. Very informative with details of service. Friendly, knowledgeable staff. Pleasant waiting area.

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DealerRater Aug 28, 2024

Great job everything went well very pleased. Will use them again soon and will recommend them

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DealerRater Aug 27, 2024

Stephen kept me informed at all time had no problems at all it took a little longer but they were busy

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DealerRater Aug 27, 2024

Every request I asked of was done without charging me out the a** for it. They also took a vehicle out of their age range to avoid having me pay more for towing.

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DealerRater Aug 27, 2024

Staff very professional helpful and knowledgeable with what needed to be done to car. Y’all are a blessing to all. Thank you.

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DealerRater Aug 25, 2024

Dealer ship was well maintained, salesman was fantastic, & wouldn’t go anywhere better they help me the out

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DealerRater Aug 24, 2024

James Baker always gives excellent customer service. He is very thorough in his job. He is always friendly and kind.

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DealerRater Aug 24, 2024

My experience today was as expected. The personnel at Roundtree are extremely courteous and knowledgeable.

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DealerRater Aug 24, 2024

Purchased a new Navigator from this dealership. First scheduled oil change came due and I had the service done by their mobile service. Job was scheduled and completed within a few days. Technician was very knowledgeable and professional. I will definitely use this service again.

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DealerRater Aug 20, 2024

My sales rep delivered exactly what he said he would. Fair negotiation process. No unnecessary add ons to the price.. The entire experience was extremely positive. The finance manager was on point and nothing unexpected in the end price. I would recommend Rountree to friends and family.

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DealerRater Aug 20, 2024

You did a nice job; professional, timely and friendly. Happy to do business with you!

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DealerRater Aug 18, 2024

Service is much improved at Rountree. I was kept up to date on the status of my repair.

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Google Aug 18, 2024

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Google Aug 17, 2024

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Google Aug 17, 2024

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Google Aug 17, 2024

I was there for a oil change & tire rotation Very nice and fabulous customer service I will definitely be back.

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DealerRater Aug 16, 2024

I was very pleased with the tech that came out to my location to address the recalls for my vehicle. It was very convenient to have them come to me. He also was able to do an oil/filter change and rotated my tires. I will definitely tell people about this great service Roundtree Ford offers.

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DealerRater Aug 16, 2024

Everything was good it was just the long wait time also the video was a good idea

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DealerRater Aug 16, 2024

The service was great and the technician was informative going beyond to help me and my needs.

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DealerRater Aug 16, 2024

My drive shaft cable broke so I had my truck towed to Rountree since it was covered under recall. While it was there they also completed the recall on all 4 doorhandles and changed my oil with my free coupon they sent me in the mail. I got a call saying my battery was bad so I allowed them to swap it out. I had a $50 off coupon for that as well. I don't have anything really negative to say about my service advisor Jasmine but I did note that her personality was super dry. An energetic professional attitude goes ...

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Google Aug 15, 2024

Needed my Lincoln serviced. Had a couple of recalls and needed oil change. Their mobile service is phenomenal! Couldn’t have been more please with the service. The young man (Ricky) was professional and courteous! The work was done in a timely fashion! 5 ⭐️ ⭐️⭐️⭐️⭐️

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DealerRater Aug 15, 2024

THE SERVICE WAS EXCELLENT. TIMING WAS GREAT AND OUR STAY WAS VERY PLEASANT. WE WERE OFFERED BEVERAGES

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DealerRater Aug 14, 2024

Impressive and professional. Easy I and out. Nice clean waiting area as well. First visit, not first Ford. Would likely buy a Ford there over other Ford dealerships I’ve visited.

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Google Aug 14, 2024

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DealerRater Aug 14, 2024

Earl the service advisor was very friendly and a great help. Was a great experience.

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Google Aug 14, 2024

Amazing service! Ask for Steven and he will help you out!

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DealerRater Aug 12, 2024

James Baker helped me today. He was fast, efficient, friendly, and professional. I will definitely send friends and family to see James

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DealerRater Aug 12, 2024

Very pleased with my service and Steve was very helpful. Will definitely recommend to my friends.

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Google Aug 11, 2024

Our sales professional, James Datcher was truly on top of the game. He is an excellent sales representative for Roundtree Ford.

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Google Aug 11, 2024

The service was great. Advisers kept me In form on the work that's were being done.

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DealerRater Aug 10, 2024

I have always used Roundtree to service my vehicles. They get busy sometimes, but they get the job do.

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DealerRater Aug 10, 2024

James Baker did a superb job servicing me today. He explained everything issue fully with patient. GREAT job James.

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DealerRater Aug 10, 2024

Everyone we were involved with was friendly and helpful. A very nice and welcoming environment and really looking out for the customers.

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DealerRater Aug 9, 2024

Loved the mobile service! So convenient and super efficient. way better than waiting at the dealership!

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Google Aug 9, 2024

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Google Aug 8, 2024

I'm here all the time getting my work van serviced. They are amazing people to work with, especially Jasmine.

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DealerRater Aug 7, 2024

The service was much better this time. I was able to get both vehicles serviced in one day without issues

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DealerRater Aug 7, 2024

Service writer was very helpful and explained everything to me. Tried to help me turn off lane alert.

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Google Aug 7, 2024


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