Customer Testimonials
Excellent service. Tires were ordered for next day service. I received prompt and attentive service. I was notified on completion. I have recommended Roundtree to my coworkers to buy tires. I received a very competitive price for Michelin tires.
My service advisor, Earl, was great. He answered all my questions, filled me in on what my vehicle needs, joked around which made the experience fun, and walked me out to my vehicle. Wish all service advisors were like this. He isn't bad looking either!! 🙂
The service advisor, Earl was professional and very helpful. He correctly identified all the issues and got them fixed in a timely manner. I only wished that Ford had given me a loaner for the time my F150 was under repair.
I took my car in for an oil change. The staff was friendly and efficient, but it did take a little longer for the oil change than I expected (almost 2 hours). The waiting area is nice and clean with clean restrooms.
Had few issues with my old truck and took it to them. Service tech guy named Jordan was extremely helpful, took his time to go over everything with me, kept me in the loop on repairs progress and helped me explaining extra mechanical things about my truck engine that was outside the scope of repair. Extremely happy with customer service this guy went out of his way to make sure my truck was done fast and all my questions answered
Very easy to make an appointment and the service lady was very friendly and helpful and took time to explain everything. Thank you very much.
It was easy to make an appointment. The process was fast and the service rep was very courteous. His communication was excellent. Clean waiting area. Good coffee!
I Went here for a service. Great staff, friendly, quick service. Good communication. Timely. Will be going back again. Recommend earl at the service area
It’s easy to schedule an appointment and she kept me informed. I would come back for service or a purchase. I’m glad my truck is fix. Lol
Great service and very friendly. Got in and out quickly. Would recommend to anyone who needs service. Beats out other dealership service dept. Appt was easy to make.
The customer service technician that checked me in was very professional and made my appointment very simple and pleasant. I would recommend others to visit Roundtree Ford.
My experience was very good...l was in by 9:15 ready by 10:30 my rep was very helpful..they called to check to see if l was a satisfied customer an l was SERVICE WAS GREAT!!!!
Called last minute for an oil change and Josh fit me in and was done quickly. I live out of town so it was a big deal to be done where I did not have to come back into town.
Thanks to Haley, the service advisor I was able to complete my trip home to Florida. The trip from Texas was delayed by a bad tire. Her help got me back on the road. Thanks
Adam and the entire sales crew did a great job. Start to finish the process was simple and straightforward! We were given ample time to make a decision that worked best for us. The sales team was eager to explain and were patient and willing to answer our questions!
Trista is a great representative and person you are fortunate to have her. The service was very good and got my car ready on time it is always a good experience when I come to get my car serviced
Excellent service was great. I was real impressed when the service guy actually brought my filter from my car and showed me how bad it needed changing. I was there for an oil changed only. Great job !!!!
Great service, fast and dependable workers. I would recommend them for all vehicles if the have the availability. I will continue to visit Ford. Thank you 😊
Fast, excellent customer service, service advisors are very nice and helpful, Next time you go to get your vehicle serviced use Jordan, he’s great and let me know everything that was going on!
No problem, helpful. Very helpful with providing information . on process of dealing with vehicle and its owner. And goal and steps to reach a good end.
Wonderful experience with salesman and dealership ordered car in June was kept appraised of every step in the build cycle couldn’t be happier with decision.
Very impressive! Costa was great! Would purchase another vehicle here in the future. Very smooth process. Best buying experience I have has purchasing a vehicle from a large dealership
Highly recommend. I have never received this level of service in my life and I am 75. Very impressive operation. Danny Brantley is tops in customer service and job knowledge
We received excellent customer service at Roundtree Ford in Shreveport. Our advisor Haley was fantastic! She took very good care of us from beginning to end. I highly recommend taking your Ford cars or trucks to Roundtree for all of your service needs.
Fast friendly professional service. Thank you Christina for getting my truck in and making sure that all services were done promptly and correctly. Thank you Josh for insuring that my service plan was active.
Absolutely AMAZING! From the sales department to the finance department they all made the entire experience wonderful with no hassle at all! I got top dollar for my trade and bottom line on the new truck! Rountree Ford will continue to get our business year after year!
Service was execent. I do not want to write 25 words. I had oil change and there were no problems. In and out in a hour. Trista very nice.
I had a great experience. My salesman Costa Braina was outstanding along with management and F&I department. Everyone was so helpful and personable. Thanks Roundtree
Most excellent car dealer service dept I have ever interfaced in my short life of 87 years. Extreme friendliness, short wait with best free coffee , and killed the requested service the first time.
Fast service. Gave a military discount. Even washed the car after repair was complete. Clean and modern facility. I’d definitely use them for any future repairs!
Always a great experience buying a vehicle. Great staff too ready to help you feel good about your purchase. Adam was very knowledgable on all cars.
My vehicle was running on a dead battery, this was the coldest day of the season. Took it to the Rountree DEALERSHIP and they took care of my problem quickly. I'm back on the ride safely. Thanks to the great service and professional staff.
Brought my 2020 F-150 in for its 1st Oil change. Facility was nice, Pat got me in/out as promised, and the $ was a little less than originally quoted.
I called previous week to schedule maintenance on vehicle! Discussed with Pat Procell about bringing vehicle on following Monday! Arrived at service department and was met by Pat, who immediately completed signing me in and service was completely in a very reasonable period of time! Wait was minimal and pleasant! Vehicle was returned to me after all required and requested service was completed!
It was really Good Kayla was very nice and very helpful and parts salesman was really nice and very informative, made sure we had the correct part
Spencer went above and beyond to take care of my need for my vehicle to be returned on the same day. He informed my of timeframe and cars ahead of me but assured me my vehicle would be taken great care of.
Great experience! The salesman was very nice and knowledgeable. He did not pressure me in any way and just seemed like an all around nice person. If and when I buy any more vehicles it will be from this gentleman.
Brought my mother in law car in for some repair work. Was kept informed of the process at every stage. Repairs were completed quickly, staff was very friendly and helpful.
Kenneth Zeiner was our salesman. I would highly recommend him to anyone. I hate shopping for vehicles but sometimes you have to do it. Kenneth was great to work with and Rountree had a good selection of the type of vehicle I wanted.
Always friendly service in a clean welcoming environment. I especially liked the Covid safety guidelines in force. Coffee is a gourmet type machine with limited contact from customers.
Nice clean facility friendly folks good coffee friendly service advisors,nice people all away around . Everybody was helpful and the guys who took the car to the guys who took the car to the car wash from the guys who just helping out on other cars like I said everybody will help her everybody worked as a team
Went to Wray Ford for an oil change on my 2017 f250. The service tech was very polite and took care of all my needs. She asked if I was going to wait or leave it and I told her leave. She then was straight forward and said it would be a while cause there was a large quantity all ready checked in. She then made arrangements and got me a ride home. The facility was very clean and everyone was wearing masks. In all I was very satisfied with the service and the work done on my vehicle.
Everything went smooth I was very satisfied with my salesperson Jacquelyn I would recommend for her services again in the future waiting area was clean
Own time service fast and customer appreciated no wasting time great work with coffee on the side they are very help in assistance proud to be a Ford owner
Excellent service and orientation of Costa (Salesman) that help us and made the process very easy, this our second time we work with him on the buying process
She made sure I was at work on time and repairs was done in a timely manner. They had my truck washed and I’m thankful.
We have bought 6 new vehicles from this dealer. Great service! Good prices and treated like family. I will return to this dealer for service and buying a new vehicle.
Super nice service department, they fixed my truck quicker than I thought they would. A and 5 star folks!!! Will definitely go back when I need service again.
Easy car buying experience. They made it easy and quick. I hate Wasting time and roundtree Ford was amazing and quick If you are looking for a Ford, look em up!
Laurie Williams was great. She was knowledgeable on the vehicles I was looking at. She answered all my questions; helped me compare features of each to help me make a wise decision. She found exactly what I was looking or. She was very friendly as well.
Excellent work by the entire team. Thank you. Great follow up communications by the service staff especially Haley and Mr Pat. Keep up the good work.
great service thanks to Haley she is the BEST!!!!!!! Will come back anytime there is a issue wit my vehicle most definitely she get more than 5 stars
Had an excellent experience.Went right in , picked the vehicle , drove it . Submitted a credit report, was told about the Sri ours options we could get . Reached an agreement and was out the door.
Excellent care and service done well , quickly, and professionally . Repair cost was reasonable. Service personnel kept me up to date with progress of the repair work, allowing me to plan my day. Recommend my experience highly
Michael Mackey made sure I got into a 2020 Escape the same day my transmission went out on my old vehicle. In and out in 1.5 hours.
Very pleasant experience from salesman to financial person. I was surprised. It didn’t take very long. Seemed to b a good group of people. I like my vehicle.
Pat Procell was very polite and accommodating for in getting my 2017 F-350 in for scheduled maintenance and recall repairs when I came in from out of state! Stephen, whom he assigned to handle my visit was very polite and kept me informed of progress on my truck! Will be returning from out of state to have my maintenance completed on my vehicle!
Steve was awesome and took care of me. Business was pretty packed but he checked in me constantly to make sure I was ok. Even worked on the total price for the excessive wait. Good guys in the service department.
The sales consultant, Zach Farrell was very helpful, knowledgeable and made the transaction smooth and comfortable. I am recommending family and friends to this sales consultant.
My sales man ken was the best he was right on doing what he can and has to do to make it work I had to bring my truck back but it was the best brought back Ken was truly amazing
Salesman and staff were great! Process took a little long, but that was mostly my fault for not having all my paperwork ready. To be honest, I didn’t expect to buy the vehicle at that time. But the deal they gave me on the car was so good I couldn’t pass it up. I’ll be sure to go back next time I am in the market for a car.
Mr. Mackey did a great job as our salesman. The finance staff was wonderful as well. We were out of state and got the deal done the same day.
Very fast service. Haley and Pat were on top of their jobs.Everything works great again. I really expected to be tied up all morning. Was really surprised it took only 2 hours.
Service advisor very polite and knows his job. My service was in a very reasonable time. Everyone was very courteous and helpful You can’t ask for any better service.
Haley did great job helping me get my excursion repaired And she did wonderful job with the repair updates Mechanic did extra efforts to make sure vehicle was running perfect Thanks
Wwnt in to have my passenger side front airbag replaced due to vehicle recall. Very fast service, efficient friendly crew. I was only there a short while.
Stephen Martinez excellent service advisor, very attentive to my needs / had my vehicle in and out very quick; went over and beyond my expectations
Service was great. Friendly service and they are responsible. Respectful. I will sent peoples there any day. Place are clean and neat. The cars are line up neat and they clean,too.
Excellent staff. Very professional. Shout out to Steven and DeMarcus. These two young men made the quality of service excellent. I would recommend to my friends.
My Rep Stephen was great. Very courteous and included the coupon and everything for m. Due to Covid, there as only one other rep. I am glad I got Stephen to be my rep.
People were friendly and no pressure buying my truck. They also beat the best price I had been given. My truck was cleaned and ready for pick up the next day.
I shopped for 12 months before purchasing this vehicle. This particular vehicle was everything I wanted but I thought the price was a little high. I visited the dealership three times before deciding. I was never pressured to buy. Costa Braina was my salesman and he was excellent. His handling the sales was a big part in my final decision. The finance person and assistant manager were also very professional and helpful.
Took good care to brush up needs on my 2003 Tbird. Great service! Kept in touch with me about repairs and a finish time. Will use them again.
Brought my car in for basic services. Treated well and service completed timely. Part needed and has to be back ordered. Hopefully part will come 👈n soon.
Good place, very friendly. Very busy but their lobby is really nice so I didn't mind waiting much. Free WiFi and fun programs on TV.
Good service and attitude. Very helpful when called upon. Took care of my needs and was very ready to go above and beyond her duties.
Haley Peters was professional, attentive, and informative service representative. She went out of her way to assist me. I was very please with my overall experience.
A little frustrated because of not having any loaners available and no rentals available. Parts came in sooner than expected and car repaired sooner than expected
Stephen in service was very polite and helpful. He made sure I knew everything that was happening with my vehicle. I appreciate his attention to detail.
Excellent service. Stephan and Krista gave me excellent service and made the visit pleasant. Stephan kept me informed and Krista made the check out easy.
Very professional and did not try to sell me unnecessary repairs. I will continue to use them in the future. Haley was awesome! Great experience all the way around
Service rep kept me informed on progress of vehicle being serviced. Adviser stayed on top of progress of vehicle. He was friendly and helpful and offered any assistance needed.
Great job on an oil change today! I was a walk-in and Steven had my service completed in an hour and 20 min with a car wash!
Excellent service , fast in ,fast out,Roundtree Ford has always done a great job for me when servicing my vehicles. I wouldn’t go anywhere else !
In light of the hysteria in the area over the coronavirus, the service was greatly appreciated. Stephen, the service representative and the other service personnel, were informative and professional.
James Datcher, very professional, made my son's first vehicle purchase very good. Very patient and not pushy..just the type of salesman he needed. Very pleased.
Very good and polite kept me up to date on everything they were doing and sent EMail to inform me that they were finished and the amount of bill
Service Advisor Teista Guendula is a outstanding (S.A.). She is well knowledgeable and friendly and I am always satisfied with her service. I will always bring my vehicle to Roundtree.
I had a good experience. Salesman was very nice and informative. Also eager to meet my needs. The facility was clean and comfortable. Coffee was great.
I saw a Tahoe online that i inquired about around 5 that evening. Dealer called me within 15 minutes. Set up a appt for 10 am following morning. By noon i was driving off in the Tahoe. Overall great experience.
Knowledgeable salesperson. By far the easiest vehicle purchase I have ever made. I would recommend Rountree Ford to anyone shopping for a new vehicle. Thanks
Great service today everyone was so friendly, Even offered me some BBQ. WONDERFUL PEOPLE!!!!!! Would recommend to my family and friends who has a ford or Lincoln vehicle.
I'm a professional driver that travels all over the country which means I have my vehicle serviced wherever I can..that being said Rountree Ford is the best in the business. Great service, great deal of vehicle knowledge and Mark and the team know how to take care of their customers!
Very good costumer service, fast and efficient. I didn’t wait for long for my car to be checked.and be released . Thank you very much! .............
Excellent service , good coffee . . . . . . . . . . . . . . . . . . . .
Service delayed 1 day but completed successfully. All questions answered and notifications prompt. Didn't charge for one item we requested... thanks! Computer updated to solve the major issue.
Did my research on line using their website, found the vehicle that we needed. Went to the dealership, requested a quote, bought the vehicle, and all in the same day.
The wait was short. The people were friendly and helpful. The facilities were clean and bright. ConsideRingu did have an appointnent it was a very pleasant experience.
From the salesman to the service professional and account manager, every one was very courteous, professional and attentive to our needs. I would definitely recommend this dealership to friends and family.