Customer Testimonials
Fast and helpful service and James Baker was excellent with his service was very thorough.
Janet Haynes was very easy to work with. Understood my needs and worked hard to meet them. Honest person.
We bought a 2021 explorer and it was a great experience all the way around. From first contact with Laurie to getting the paperwork finished.
James was helpful and courteous answered the questions I had on things needed on my vehicle
Nice and courteous staff .Quick and professional work Enjoy the discount coupons. Clean waiting area.
Service greeter was very knowledgeable . He kept me informed in a timely manner of each issue with my vehicle. I was very pleased with the feedback he provided me on issues with my vehicle.
Sam Welch is outstanding. He was extremely knowledgeable, straight forward, and fair. He is very personable, respectful, and easy to talk with. I would highly recommend having Sam assist you when purchasing your next vehicle.
Earl Haley service advisor, professional, committed to his job. I will ask for him again.
Awesome. Great survice Thanks to James Baker and the mechanic worked extra to finish my vehicle before leaving for school
Great service! Great work! Steven came through exactly as promised! A big thank you to the mechanic as well!
As always Stephen was great, met me in the service bay, greeted me by name and promptly got me signed in. I had several service questions we discussed that he answered in great detail. He got my vehicle in quickly and went over all service when it was finished. He is my go to service advisor and what keeps me coming to Rountree for service
The service advisor was knowledgeable, kind and very polite I would surely make my request known when I need any serv
They're very professional,and nice and easy to deal with, good and fast service
I was told the wait would be 1.5-2 hours. It was just under 3. BUT, it was a pleasant wait. Earl was great when he checked us in, and just as great at checkout. I am a happy customer. Definitely recommend.
Hunter Hostetler is the best sales person we have ever dealt with bar none. Wish him all the best.
Dealer was fair in their transaction. My salesperson Sam Welch was knowledgeable and answered all my questions promptly.
Pushy not really willing to deal just want to get you in and out to make a sale. Would have went somewhere else if I hadn’t had to buy a vehicle and another dealership had one.
No fuss. No hassle. No pressure. Didn't take all day. Knew the vehicle and package. Explained optional stuff. All around friendly experience.
Awesome customer service. Mr Earl is a real professional, always ask for him, treats me right
This entire experience was strange. The saleswoman was rude any time we asked for her to help us out on the price etc. The individual in finance was also rude and seemed to have a chip on his shoulder. No one from the dealership reached out post sale etc. Not the first place I would go to purchase a vehicle.
It’s very clean, the employees were all very helpful and polite. The bathrooms and sitting area are nice. Need to change the tv off of the news stations; too much politics makes people grumpy.
Service was handled well once a technician was assigned. Javen, James. and Earl were very helpful. My vehicle was serviced quickly, and I was able to pick it up on time.
Very friendly staff and great service Efficient service, checked everything on my vehicle that I asked for
The salesman Sam Welch, was extremely professional. He answered all of our questions, allowed a good test drive and walked us through purchase process. Never any pressure, even when other customers were interested in same vehicle. After purchase price was agreed on he found a way to get puchase price discounted more. Financial officer Albert Stoma excellent job, professional, very organized. Worked diligently to find best interest rate
Very nice and polite would recommend it to anyone very professional love it all thanks
This was the best experience at a dealership that I have ever had. Samuel is a great salesman.
The salesmen were outstanding and quite helpful. Clean dealership and knowledgeable people to assist you.
So helpful!!!!! so much of care for me as a customer. I felt like I was family and what an amazing job to get service in a timely matter and done right… great job Stephen Martinez
Javen and James were both wonderful answered and addressed all my questions and concerns. Never have left any dealership service dept where everything they said was everything they did. No surprises! I highly recommend them and this service dept.
Dealership worked to accommodate my needs. Service was fast and convenient, with no unnecessary charges.
Our new service advisor, Stephen Martinez, is great! New transmission installed as promised. Very courteous.
Great, friendly, and professional people and service! They explain each step of your vehicle service needs and explain options available.
James who took care of my vehicle during the servicing did a great job very very helpful pleasant and patient would certainly ask for him again everything was very professional
I like the customer service, always nice to work on school with the free coffee.
Once again my service tech, Earl provided stupendous care of myself and truck F350 platinum. Every scheduled service appointment attention was taken upon my arrival to Roundtree Ford Lincoln. His professionalism along with expert advice was on full display! He has earned my appreciation. Unbelievable Performance is the standard. Earl job well done!!!
Very disappointed in the lack of communication. Had to call several times over the span of a week to get any update on my vehicle. Called and was told the parts were in and my vehicle was being serviced, then received a call the following day from my service provider to let me know the parts were in fact not in and my vehicle had not been touched. Vehicle was finished after a week and I personally had to call the warranty company multiple times to do the dealerships part. The service my specialist provided was great including pickup and ... Read More DealerRater - Apr 15, 2025
This dealership was very professional and friendly! My sales representative was Amazing Mrs.Janet Haynes she very knowledgeable and professional! Anyone needing a vehicle should ask for her assistance!
Mr. Earl Hailey, Service Advisor & Eric, Diesel Technician when out there was to get me back on the road home in Pearland. Great Service Department. .
Awesome dealership. Great people. Made my buying experience quick and easy. I will be back and highly recommend them
The pickup and delivery service that they offer is fantastic scheduling was easy everyone is courteous 100% win
The service department does excellent work. My vehicle was leaking when I brought it in they told me what was wrong and fixed it in a couple of hours.
I had my oil changed today. I had great professionalism and I appreciate the good job today. Thank you Mr Earl, thank you Mr Johnson. I was treated with extreme courtesy.
Good job with the work and pleased with the thorough inspection of all the other item related to issues that were found.
James my services rep did a great job. He got my truck in and went beyond the call of duty to make sure my truck was repaired and out by the end of the day. GREAT SEREVI E REP!!!!
Service provider met me on arrival and immediately processed my vehicle for service. Every issue was explained and resolved to my satisfaction. Vehicle was completed in reasonable time.
I had a 7:30 appointment and i arrived early and still didn’t get out of there till 9:00 am. Everyone was friendly and the tech was thorough.
Went to look at some trucks in my 2001 Tundra. Do this to see how the salesman will respond to my old truck that I plan to keep. Sam was out there the minute I drove up. Spent time time with me talking about the vehicle I was looking for and just getting to know me. I was impressed in that he had no idea if I could afford any of these trucks. Could not have asked for for a better experience buying my new Ford F 150 Tremor. Thank you Sam and Rountree.
Service writers are really good, and the techs are also top tier, however they always will err on the side of caution leading to sometimes higher repair bills. However, they are NOT scamming, they are actually paying attention and noticing things BEFORE they become a bigger problem. I love this dealership.
Great service department! Stephen's treated us right every time we've needed our trucks serviced.. quick and right the first time
Great service and fast will be back for future service James was great and friendly and kept me informed
Prompt greeting upon arriving. Notified of waiting time. Waiting room had tv, coffee, and snack area. Plenty of seating and available wifi service. Car was ready when promised.
Always great service. The staff are very helpful, friendly and knowledgeable. They are the only place I trust with my maintenance needs.
James Baker was great in getting my car serviced. He also set me up with ordering new tires .
The service department is terrible I the last time I had my vehicle there I had the same problem with service that I had this time. I was told my vehicle would be ready be a certain day several times and the day it would be ready changed every time I called them. They had my vehicle for a week and the only updates I got was when I called. Would not recommend at all. I gave the service department another chance and told them I had a bad experience last time. While my truck was there my service advisor ... Read More DealerRater - Mar 26, 2025
Roundtree was able to get my truck in for service promptly and get the job done right.
Stephen Martinez, Service Advisor, was great! He was knowledgeable and extremely polite & professional. He checked in with me while I was in the waiting room multiple times. Mr. Martinez explained my service process and details in an extremely detailed manner.
Professional, Courteous and very knowledgeable and always puts the customer first! Customer satisfaction is their goal!
My service tech was very helpful in selecting a set of tires. Appointment scheduling was excellent. Service time was as promised. Very happy with this dealership.
Convenient local auto dealership nice friendly informative sales person clean facility made for pleasant experience.
Had service on 2024 f-150 two times since my purchase. So far I am happy with their service!
Personnel are very friendly, courteous and knowledgeable. Very concerned that the customer is comfortable and taken care of.
Desk worker polite and very accommodating and you can be proud of him representing your company. All handled quickly and efficiently so thank you.
I love the service that was provide for my to me and Earl was awesome on helping me out
Quick and Did a good job. Busy place they got me in and out. Thanks
James is very professional and knowledgeable. He treat his customers with respect. He explains what to expect before process the work.
Salesman was very attentive and helpful throughout the whole process. Great experience and easy to get all things done.
I was very pleased with the service I received Today. Tyler was helpful and courteous.
Very friendly and knowledgeable. Not too pushy. Excellent service. Sales person went above what I had expected.
Easy process from start to finish from the Rountree Ford service department. Special thanks for ALWAYS making the experience positive. The friendliness of the service team is a true gift when dealing with car challenges.
We had great service at Roundtree Ford, everyone there very friendly and helpful. I would definitely do business with them again.
Courteous Professional They a good job. Been doing business here for 40 years. Must be doing something right.
Great service department! Very professional and Earl is hilarious! Kept us up to speed on the entire process as they repaired our f150
Have no issues with service and maintenance as service department completes all work satisfactory at reasonable cost.
Service Department is very helpful. I have used the service department several times. Great customer service.
Friendly professional work force. My car 🚗 was serviced well and returned to me in good condition. I waited in a nice clean room with space to social distance from other customers. I love Ford ❤️.
Everything was amazing will definitely be back for next service. Adviser made it so simple
Prompt and courteous service. Kept me informed on service progress throughout my visit. Service advisors were great.
The salesman was quick and easy. He knew the truck very well and did a great job explaining all of the features.
Tyler was very helpful throughout my service experience. He kept me informed by providing regular updates.
Made an appointment on line upon arrival was greeted by a friendly advisor who informed me of the procedure to maintain my truck and estimate time of completion ! Service was completed as quoted !
My engine oil was changed. But it wasn't filled to specification. When I got home, let my truck sit for several hours & checked the oil level. It was 2 quarts low. I filled the engine with 2 quarts of oil & the oil level was correct. Looks like only 5 quarts of oil was put in my engine, when it calls for 7 quarts
Service needs an extensive overhaul Repairs take to long and no follow up Went through 3 service writers before finally getting one tha cared and provided decent customer service
i was pleased with the turn around time for my oil change and tire rotation and the service rep was very informative.
I haven't owned a Ford since I bought my first new car, a 1966 Mustang. We looked at the F-150 to replace our second Tundra and Rountree made it happen! Very good experience.
James is very polite, knowledgeable, and was happy to help me every step of the way. Thank James, and Ford, too! I would definitely recommend Rountree Ford!
I have a 2016 Ford Explore of 6 years never had a big problem with my truck until now and I am so grateful for RoundTree Ford taking great care of my explore. I want and wouldn’t take my vehicle no where else. Thank You my advisor Mr Steven me and my grandchildren love us some him. See you on the next go round, thank you, thank you, thank you 🙏
I always receive excellent service & leave feeling in a valued customer. Stephen Martinez Service advisor is very knowledgeable & professional.
Best alignment I've ever had on a truck that's pushing 25 years old! Fast too.
The service department is awesome with Earl Haley taking care of my needs quickly thank you!!
Tyler was great! Will definitely be back and request him as my service representative for anything I need.
Stephen was friendly and quick with my analysis. The service was performed in a reasonable amount of time
Dealing with the service department is the extent of my interactions with them and the staff is very nice and helpful.
Very professional, job done as told, nice atmosphere inside the waiting area, my rep., she was very helpful. I would definitely recommend to friends and family.
Tyler out of the Shreveport Ford dealership is top-tier. He kept me posted of any challenges while my truck was in shop. He ensured that I had a way home and back from work, since there were no loaners available. He’s rare and just what the doctor ordered in times like these.
My experience with Rountree Ford was very helpful and rewarding, Tyler Ortego was so helpful and he is a great service personnel, Thank You so much Tyler Ortego.
Everyone in the service department was wondering. Service was quick and all work was great.
Quick service on Saturday morning. Excellent and friendly customer service. The coffee machine was awesome.
In and out for an oil change with no pressure to get additional service. Was told of service that was needed and informed me that I will need it soon.
I am very pleased to say that the service advisor. Mr. Haley took his time and was very courteous towards me and took care of the vehicle that I brought in for service. I’m thankful he followed up to keep me informed of the repairs. In addition, the service technician provided a video and explained what was being done to the vehicle and what was needed to be repaired. I thought this was awesome. My first experience and I enjoyed it. Keep up the good work
From the purchase of my Explorer to to each and every time I have had service, they are excellent!
