Customer Testimonials
This dealership is awesome now,in previous years I had bad experiences there, lately it been great.
Roundtree Ford always treats me right. My service advisor, James Baker, has been there for several of my visits. This visit was for oil service. His professionalism and personable attitude makes my visits a pleasure.
In what was a very trying experience with a 3rd party warranty company the staff at roundtree Ford went above and beyond to assure my vehicle was repaired.
Roundtree Dealership is a very good, excellent dealership.The personnel/Technician is very professional and friendly.
The entire team was great. Costa is very knowledgeable about EVs. The approval process was smooth. They found the truck we wanted, picked it up, and delivered it in less than 24 hours.
Wonderful service and my Technician, Earl, was excellent to work with ! I would highly recommend ROUNTREE Ford !
Kind service, wait was a bit long but I did work while waiting for my car.
Stephen was very helpful and made sure I was taken care of. He was able to give me an accurate time for my wait and made sure I had all I needed while I waited for my service.
Excellent service. Was notified of the work that was being done and was called when it was ready.
It was pleasure visiting the service department, the advisor was very friendly and knowledgeable and took good care of the problems thanks.
Was very helpful and professional. I cant wait to get my next vehicle. Definitely will use them again
Great job and very good attitude!!!Would recommend there services and will be scheduling again.
Earl was great! He kept me updated on the status of my car and got all the repairs done
Consistent great service, communication, and ease of scheduling. I have been completely happy with the service team.
Im very grateful and happy with the overall purchase and experience I got at Rountree ford of Shreveport. My sales person Dylan did all the the work for me and even brought the car to my home he had all the answers I needed and worked with finance to fit my budget I was greatful for his outstanding sales service I was in a time crunch with work and needed a car and I did not have a way to the dealership it was a great experience picking my car online and thanks to Dylan I got the car I ...
Dylan Stevens , I would recommend him with any of your purchases. He is a very courteous young man with a very good sales position. The manager Kenneth and Albert were easy to work with. I would highly recommend this dealership and salesman, Dylan to anyone
Excellent service! Great customer care! I could not be more pleased with my total customer experience!
The staff is very friendly and helpful. Work is completed and to spec and you’re back on the road quickly.
That is as good as it gets but time frame for oil change was slower than desired!
They explained everything that was wrong with my car clearly, and had nice customer service.
I enjoyed the service and dealing with Zawn Ivory she’s very nice and helpful good job and thanks so very much for your help
The ppl there was very polite and respectful of me wen I went there made sure I was very satisfied wen I left
Stephen Martinez took great care of me! All my car needs were fulfilled. He also checked with me periodically to let me know the progress of the service of my car. He explained each item and the price so I was well informed.
My Advisor was very professional and he kept me informed of the progress of my vehicle. The building was clean and welcoming!
Nice and professional. Kept car clean. Quick service. Will return for future service. Will refer friends
Kept me up to date with the progress of my wheel alignment. I was happy that they kept their word.
I was very interested in buying either a hybrid or EV vehicle. After coming in I was introduced to my representative Costa and he was one of the best out there I have dealt with. The process from the test drive, to the quote and OTD price, to the trade was very effortless. Even the finance group was a pleasure to work with. I was dreading the process but after things got started it was a good experience. Good management along with sales team. I appreciate the team.
Quick. Easy. Done right. Contact person kept me informed throughout the entire process. I received a quote for my next visit.
Hunter was great when it came to finding all the selling points on the ram1500 I bought. Was very knowledgeable and very patient with me.
Waiting for our change and tire rotationhad the best experience great customer service. Thank you
Very kind salesmen, best value around. Will return for my next visit. Kenneth and hunter were the best
Was pleasant to deal with on the purchase of my truck. I feel they treated me well on my trade.
My service advisor was excellent. I’ve never had one that when I picked up my vehicle walk to my vehicle with me. I was extremely impressed with his service.
Clean and inviting environment. Easy to find and plenty of parking. Large entrance to accommodate vehicles for service.
GREAT EXPERIENCE!! Javen always gets me right!!! He always keeps me updated on what’s going on.
Service at Service Dept today. Service my Mr. York was excellent. So pleased with his kindness. Nice to get great service again.
Courteous, polite, personable, patient, dependable, professional, cordial, respectfully, considerate, thorough, detailed, diligent, relatable, represented with quality. My overall experience was reasonablely excellent. I was very pleased with the service and thank you for making my day even more brighter. Happy Holidays to everyone that played a important role in servicing my automobile. Thanks again, Ford!
Stephen was great! Got the job done. Rountree should feel fortunate to have him. Good job.
Stephen was excellent through the whole process. He kept me informed and ensured the service was done quickly and to my wishes.
Jasmine and the service tech that worked on my car were very pleasant to work with.
Great customer service from start to finish!! My technician on time, explained what he was doing while he worked, and had a wonderful attitude. Exceeded my expectations by a mile!!
Ricky came to me to do the routine maintenance, tire rotation, oil and filters change, at my convenience. Fortunately, others here noticed and gave me opportunity to address the service. I hope they engage the service also. Ricky and Jasmine inspire confidence and provide a truly beneficial service.
The service was really good I would definitely go back there Stephen was very nice
Feedback for James Baker – Service Counter Representative I want to take a moment to recognize James Baker for the exceptional service he provided during my recent visit to the Rountree Ford, 8770 Business Park Dr, Shreveport. His professionalism, patience, and genuine care went far beyond my expectations and left a lasting impression. James consistently kept me informed throughout the repair process, answering my questions with clarity and ensuring I felt confident every step of the way. What truly set him apart was his empathy and attentiveness—qualities that made a stressful situation much easier to manage. It’s rare to encounter ...
Dealership is good. Service Department is getting better. My last dealing with service was very good. Stephen was great.
We purchased an F150 and a Mustang from Rountree Ford. Great sales people and service techs. Very happy with the dealership.
I love my Mach E great car I always receive great service from the service advisors
The service at Rountree is outstanding. When I have trouble with my car I know I can depend on them to fix the problem.
Rountree Ford has been a good professional service to me when I have brought my vehicle in. Very courteous and polite. The technicians do a very thorough job.
Great service, customer friendly. I’m glad that service was open on Saturday, it was really convenient due to our busy time schedules. Definitely recommend going to them 10/10.
Good service. Very nice facility and service was performed as requested. I don’t know fifteen words to sdd
Very attentive & takes care of customers with kindness. Also being a senior I really appreciate the pick-up/drop-off of my vehicle when it needs serviced.
Service adviser was helpful and efficient. Service was performed promptly and as requested. All staff were pleasant and cordial.
My experience was good although I did not think the second diagnostic charge was necessary.
Earl was my advisor, as usual he is professional as well as knowledgeable of my vehicle. He’s one of the reasons I bring my to Roundtree Ford.
Good service and done in timely fashion. Will use them again for my service. Thanks
The Salesman was very knowledgeable and professional. The Manager was very professional and helpful. The dealership was clean and welcoming. Their pre owned inventory was great and above average compared to the other places that we had visited.
Great place to do business friendly and helpful staff and technicians. Will come again for service
Very helpful and accommodating. The customer service was outstanding! Will be returning for next visit.
Good dealer ship would recommend to friend and family friendly service personnel Could wash vehicle after service
The buyer side is great however, the service department is a lot to be desired…it’s not what it used to be.
Great service headed by Stephen, get my truck ready for the road and looking good.
Very attentive to details. I appreciate the feedback and communication that they offer during service
Mr. David in the service department is awesome. Evert thing went smooth and easy and fast
Took mustang in for routine check and maintenance. They did solid work, timely, and great communication.
Grate guys and deal with i have been going there for 18 years have never been sorry give them a try you won’t be sorry
It was a pleasure to meet the team, a team that works so hard to make a dream come true.
They sent out a mobile mechanic to take care of my issues . He was couderus an respectful as well as quick. He did a great job an the issue was taken care of .
Quick appointment. Addressed all my needs and the service advisor kept me informed. All required services were covered by our extended warranty!
I love the service department here. Specifically Jasmine that schedules my service appointments, she is always so nice and gets me taken care of. Then Ricky that comes out and does my service on site. He is very accurate and on point of what needs to be done. Both employees I give them 10 stars ⭐️.
Rountree has been very responsive and honest with everything that I’ve had concerns with and I couldn’t be more thankful.
This is the best person you would want working in service to fix your vehicle! Thank you
Dawn as always is great to work with, she keeps me informed about what’s going on and always has a positive attitude.
Pretty good place to buy a car would recommend it to friends, family and foe!
Great service and great communication. I really appreciated the work that they performed. Many thanks.
When my vehicle had a recall they called and scheduled the technician came to my home and made the repair. No better service. Awesome!
I traded my vehicle for a new one and QB helped me and I was very pleased with everything.
Friendly, polite, professional, helpful, also nice waiting area. Very clean. Free coffee, nice chairs and tvs.
Everyone is very helpful. I love that when the work on my car is done they can drive it back to me
Under promises and over delivers the staff are well trained and very respectful. I could not be more pleased
All staff members are extremely pleasant, they worked very hard on our deal. The finance personnel was ver patient and passionate about his work. All & all I would most definitely recommend Round Tree Ford to everyone I know.
Javen McCree was my service advisor at Rountree Ford. I had two fenders loose on my 2022 Ford Bronco. His attention to detail was outstanding and I await the delivery of fenders.
Very friendly staff and very courteous. They are not pushy when trying to buy a vehicle
They were very professional and yet helpful. They were courteous and friendly. Every thing was done in a timely manner. Even a car wash. I appreciate their consideration to an older person.
Javen's attitude, knowledge and personality made my visit perfect. So glad he was my consultant.
It was a great experience, everyone was courteous, kind, helpful and respectful. My sales guy Nick was great as well as Albert in financial. Great work folks.
The technician was very helpful and courteous helping me. He even helped me access everything on my phone. Thank you very much for your service.
The service advisor was friendly and courteous. He addressed my questions promptly and provided good service.
My service advisor, David York, got my vehicle in and serviced quickly, allowing me to get back to Florida on time.
They did a really good job on my truck. I got a lot of work done and they helped me out as much as possible.
Stephen was a terrific service tech. When I get my brakes done I will schedule only thru him. A pleasant surprise here.
The dealerships car care repre was very professional and informative! The repre was very polite!
Pretty good service and customer attention. Good care to my truck and very clean service.
Excellent service. Service manager worked hard to accommodate my timeframe. I Very much appreciate him trying to get Service for my 90-year-old mother while I was in town from Indiana. My service advisor went above and beyond to help me work within my timeframe
I was there for a oil change & tire rotation Very nice and fabulous customer service I will definitely be back.
Needed my Lincoln serviced. Had a couple of recalls and needed oil change. Their mobile service is phenomenal! Couldn’t have been more please with the service. The young man (Ricky) was professional and courteous! The work was done in a timely fashion! 5 ⭐️ ⭐️⭐️⭐️⭐️