Customer Testimonials

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Cars Nov 24, 2021

Adam and the entire sales crew did a great job. Start to finish the process was simple and straightforward! We were given ample time to make a decision that worked best for us. The sales team was eager to explain and were patient and willing to answer our questions!

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Cars Nov 24, 2021

Trista is a great representative and person you are fortunate to have her. The service was very good and got my car ready on time it is always a good experience when I come to get my car serviced

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Cars Nov 17, 2021

Excellent service was great. I was real impressed when the service guy actually brought my filter from my car and showed me how bad it needed changing. I was there for an oil changed only. Great job !!!!

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Cars Nov 5, 2021

Great service, fast and dependable workers. I would recommend them for all vehicles if the have the availability. I will continue to visit Ford. Thank you 😊

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DealerRater Oct 21, 2021

Fast, excellent customer service, service advisors are very nice and helpful, Next time you go to get your vehicle serviced use Jordan, he’s great and let me know everything that was going on!

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Cars Oct 15, 2021

No problem, helpful. Very helpful with providing information . on process of dealing with vehicle and its owner. And goal and steps to reach a good end.

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Cars Oct 7, 2021

Wonderful experience with salesman and dealership ordered car in June was kept appraised of every step in the build cycle couldn’t be happier with decision.

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Cars Oct 2, 2021

Very impressive! Costa was great! Would purchase another vehicle here in the future. Very smooth process. Best buying experience I have has purchasing a vehicle from a large dealership

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Cars Sep 24, 2021

Highly recommend. I have never received this level of service in my life and I am 75. Very impressive operation. Danny Brantley is tops in customer service and job knowledge

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Cars Sep 22, 2021

We received excellent customer service at Roundtree Ford in Shreveport. Our advisor Haley was fantastic! She took very good care of us from beginning to end. I highly recommend taking your Ford cars or trucks to Roundtree for all of your service needs.

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DealerRater Sep 8, 2021

Fast friendly professional service. Thank you Christina for getting my truck in and making sure that all services were done promptly and correctly. Thank you Josh for insuring that my service plan was active.

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Cars Sep 7, 2021

Absolutely AMAZING! From the sales department to the finance department they all made the entire experience wonderful with no hassle at all! I got top dollar for my trade and bottom line on the new truck! Rountree Ford will continue to get our business year after year!

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Cars Aug 27, 2021

Service was execent. I do not want to write 25 words. I had oil change and there were no problems. In and out in a hour. Trista very nice.

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Cars Aug 20, 2021

I had a great experience. My salesman Costa Braina was outstanding along with management and F&I department. Everyone was so helpful and personable. Thanks Roundtree

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Cars Aug 7, 2021

Most excellent car dealer service dept I have ever interfaced in my short life of 87 years. Extreme friendliness, short wait with best free coffee , and killed the requested service the first time.

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Cars May 8, 2021

Fast service. Gave a military discount. Even washed the car after repair was complete. Clean and modern facility. I’d definitely use them for any future repairs!

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Cars Feb 19, 2021

Always a great experience buying a vehicle. Great staff too ready to help you feel good about your purchase. Adam was very knowledgable on all cars.

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Cars Feb 13, 2021

My vehicle was running on a dead battery, this was the coldest day of the season. Took it to the Rountree DEALERSHIP and they took care of my problem quickly. I'm back on the ride safely. Thanks to the great service and professional staff.

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Cars Feb 13, 2021

Brought my 2020 F-150 in for its 1st Oil change. Facility was nice, Pat got me in/out as promised, and the $ was a little less than originally quoted.

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Cars Feb 9, 2021

I called previous week to schedule maintenance on vehicle! Discussed with Pat Procell about bringing vehicle on following Monday! Arrived at service department and was met by Pat, who immediately completed signing me in and service was completely in a very reasonable period of time! Wait was minimal and pleasant! Vehicle was returned to me after all required and requested service was completed!

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Cars Jan 26, 2021

It was really Good Kayla was very nice and very helpful and parts salesman was really nice and very informative, made sure we had the correct part

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Cars Jan 21, 2021

Spencer went above and beyond to take care of my need for my vehicle to be returned on the same day. He informed my of timeframe and cars ahead of me but assured me my vehicle would be taken great care of.

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Cars Jan 19, 2021

Great experience! The salesman was very nice and knowledgeable. He did not pressure me in any way and just seemed like an all around nice person. If and when I buy any more vehicles it will be from this gentleman.

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Cars Jan 15, 2021

Brought my mother in law car in for some repair work. Was kept informed of the process at every stage. Repairs were completed quickly, staff was very friendly and helpful.

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Cars Jan 6, 2021

Kenneth Zeiner was our salesman. I would highly recommend him to anyone. I hate shopping for vehicles but sometimes you have to do it. Kenneth was great to work with and Rountree had a good selection of the type of vehicle I wanted.

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Cars Dec 31, 2020

Always friendly service in a clean welcoming environment. I especially liked the Covid safety guidelines in force. Coffee is a gourmet type machine with limited contact from customers.

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Cars Dec 26, 2020

Nice clean facility friendly folks good coffee friendly service advisors,nice people all away around . Everybody was helpful and the guys who took the car to the guys who took the car to the car wash from the guys who just helping out on other cars like I said everybody will help her everybody worked as a team

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Cars Dec 23, 2020

Went to Wray Ford for an oil change on my 2017 f250. The service tech was very polite and took care of all my needs. She asked if I was going to wait or leave it and I told her leave. She then was straight forward and said it would be a while cause there was a large quantity all ready checked in. She then made arrangements and got me a ride home. The facility was very clean and everyone was wearing masks. In all I was very satisfied with the service and the work done on my vehicle.

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Cars Dec 22, 2020

Everything went smooth I was very satisfied with my salesperson Jacquelyn I would recommend for her services again in the future waiting area was clean

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Cars Dec 21, 2020

Own time service fast and customer appreciated no wasting time great work with coffee on the side they are very help in assistance proud to be a Ford owner

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Cars Dec 17, 2020

Excellent service and orientation of Costa (Salesman) that help us and made the process very easy, this our second time we work with him on the buying process

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Cars Dec 16, 2020

She made sure I was at work on time and repairs was done in a timely manner. They had my truck washed and I’m thankful.

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Cars Dec 16, 2020

We have bought 6 new vehicles from this dealer. Great service! Good prices and treated like family. I will return to this dealer for service and buying a new vehicle.

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Cars Dec 4, 2020

Super nice service department, they fixed my truck quicker than I thought they would. A and 5 star folks!!! Will definitely go back when I need service again.

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Cars Dec 3, 2020

Easy car buying experience. They made it easy and quick. I hate Wasting time and roundtree Ford was amazing and quick If you are looking for a Ford, look em up!

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Cars Dec 3, 2020

Laurie Williams was great. She was knowledgeable on the vehicles I was looking at. She answered all my questions; helped me compare features of each to help me make a wise decision. She found exactly what I was looking or. She was very friendly as well.

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Cars Oct 28, 2020

Excellent work by the entire team. Thank you. Great follow up communications by the service staff especially Haley and Mr Pat. Keep up the good work.

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Cars Oct 22, 2020

great service thanks to Haley she is the BEST!!!!!!! Will come back anytime there is a issue wit my vehicle most definitely she get more than 5 stars

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Cars Oct 19, 2020

Had an excellent experience.Went right in , picked the vehicle , drove it . Submitted a credit report, was told about the Sri ours options we could get . Reached an agreement and was out the door.

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Cars Oct 15, 2020

Excellent care and service done well , quickly, and professionally . Repair cost was reasonable. Service personnel kept me up to date with progress of the repair work, allowing me to plan my day. Recommend my experience highly

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Cars Oct 7, 2020

Michael Mackey made sure I got into a 2020 Escape the same day my transmission went out on my old vehicle. In and out in 1.5 hours.

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Cars Sep 24, 2020

Very pleasant experience from salesman to financial person. I was surprised. It didn’t take very long. Seemed to b a good group of people. I like my vehicle.

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Cars Sep 17, 2020

Pat Procell was very polite and accommodating for in getting my 2017 F-350 in for scheduled maintenance and recall repairs when I came in from out of state! Stephen, whom he assigned to handle my visit was very polite and kept me informed of progress on my truck! Will be returning from out of state to have my maintenance completed on my vehicle!

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Cars Sep 16, 2020

Steve was awesome and took care of me. Business was pretty packed but he checked in me constantly to make sure I was ok. Even worked on the total price for the excessive wait. Good guys in the service department.

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Cars Sep 10, 2020

The sales consultant, Zach Farrell was very helpful, knowledgeable and made the transaction smooth and comfortable. I am recommending family and friends to this sales consultant.

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Cars Sep 2, 2020

My sales man ken was the best he was right on doing what he can and has to do to make it work I had to bring my truck back but it was the best brought back Ken was truly amazing

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Cars Aug 30, 2020

Salesman and staff were great! Process took a little long, but that was mostly my fault for not having all my paperwork ready. To be honest, I didn’t expect to buy the vehicle at that time. But the deal they gave me on the car was so good I couldn’t pass it up. I’ll be sure to go back next time I am in the market for a car.

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Cars Aug 18, 2020

Mr. Mackey did a great job as our salesman. The finance staff was wonderful as well. We were out of state and got the deal done the same day.

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Cars Aug 18, 2020

Very fast service. Haley and Pat were on top of their jobs.Everything works great again. I really expected to be tied up all morning. Was really surprised it took only 2 hours.

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Cars Aug 15, 2020

Service advisor very polite and knows his job. My service was in a very reasonable time. Everyone was very courteous and helpful You can’t ask for any better service.

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Cars Jul 30, 2020

Haley did great job helping me get my excursion repaired And she did wonderful job with the repair updates Mechanic did extra efforts to make sure vehicle was running perfect Thanks

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Cars Jul 23, 2020

Wwnt in to have my passenger side front airbag replaced due to vehicle recall. Very fast service, efficient friendly crew. I was only there a short while.

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Cars Jul 17, 2020

Stephen Martinez excellent service advisor, very attentive to my needs / had my vehicle in and out very quick; went over and beyond my expectations

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Cars Jul 13, 2020

Service was great. Friendly service and they are responsible. Respectful. I will sent peoples there any day. Place are clean and neat. The cars are line up neat and they clean,too.

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Cars Jul 9, 2020

Excellent staff. Very professional. Shout out to Steven and DeMarcus. These two young men made the quality of service excellent. I would recommend to my friends.

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Cars Jul 8, 2020

My Rep Stephen was great. Very courteous and included the coupon and everything for m. Due to Covid, there as only one other rep. I am glad I got Stephen to be my rep.

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Cars Jul 2, 2020

People were friendly and no pressure buying my truck. They also beat the best price I had been given. My truck was cleaned and ready for pick up the next day.

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Cars Jul 1, 2020

I shopped for 12 months before purchasing this vehicle. This particular vehicle was everything I wanted but I thought the price was a little high. I visited the dealership three times before deciding. I was never pressured to buy. Costa Braina was my salesman and he was excellent. His handling the sales was a big part in my final decision. The finance person and assistant manager were also very professional and helpful.

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Cars Jun 20, 2020

Took good care to brush up needs on my 2003 Tbird. Great service! Kept in touch with me about repairs and a finish time. Will use them again.

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Cars Jun 19, 2020

Brought my car in for basic services. Treated well and service completed timely. Part needed and has to be back ordered. Hopefully part will come 👈n soon.

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Cars Jun 16, 2020

Good place, very friendly. Very busy but their lobby is really nice so I didn't mind waiting much. Free WiFi and fun programs on TV.

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Cars Jun 4, 2020

Good service and attitude. Very helpful when called upon. Took care of my needs and was very ready to go above and beyond her duties.

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Cars Jun 3, 2020

Haley Peters was professional, attentive, and informative service representative. She went out of her way to assist me. I was very please with my overall experience.

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Cars May 26, 2020

A little frustrated because of not having any loaners available and no rentals available. Parts came in sooner than expected and car repaired sooner than expected

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Cars May 17, 2020

Stephen in service was very polite and helpful. He made sure I knew everything that was happening with my vehicle. I appreciate his attention to detail.

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Cars May 6, 2020

Excellent service. Stephan and Krista gave me excellent service and made the visit pleasant. Stephan kept me informed and Krista made the check out easy.

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Cars May 3, 2020

Very professional and did not try to sell me unnecessary repairs. I will continue to use them in the future. Haley was awesome! Great experience all the way around

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Cars Apr 24, 2020

Service rep kept me informed on progress of vehicle being serviced. Adviser stayed on top of progress of vehicle. He was friendly and helpful and offered any assistance needed.

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Cars Apr 17, 2020

Great job on an oil change today! I was a walk-in and Steven had my service completed in an hour and 20 min with a car wash!

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Cars Apr 9, 2020

Excellent service , fast in ,fast out,Roundtree Ford has always done a great job for me when servicing my vehicles. I wouldn’t go anywhere else !

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Cars Apr 3, 2020

In light of the hysteria in the area over the coronavirus, the service was greatly appreciated. Stephen, the service representative and the other service personnel, were informative and professional.

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Cars Apr 1, 2020

James Datcher, very professional, made my son's first vehicle purchase very good. Very patient and not pushy..just the type of salesman he needed. Very pleased.

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Cars Mar 26, 2020

Very good and polite kept me up to date on everything they were doing and sent EMail to inform me that they were finished and the amount of bill

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Cars Mar 14, 2020

Service Advisor Teista Guendula is a outstanding (S.A.). She is well knowledgeable and friendly and I am always satisfied with her service. I will always bring my vehicle to Roundtree.

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Cars Mar 10, 2020

I had a good experience. Salesman was very nice and informative. Also eager to meet my needs. The facility was clean and comfortable. Coffee was great.

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Cars Mar 4, 2020

I saw a Tahoe online that i inquired about around 5 that evening. Dealer called me within 15 minutes. Set up a appt for 10 am following morning. By noon i was driving off in the Tahoe. Overall great experience.

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Cars Mar 2, 2020

Knowledgeable salesperson. By far the easiest vehicle purchase I have ever made. I would recommend Rountree Ford to anyone shopping for a new vehicle. Thanks

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Cars Feb 29, 2020

Great service today everyone was so friendly, Even offered me some BBQ. WONDERFUL PEOPLE!!!!!! Would recommend to my family and friends who has a ford or Lincoln vehicle.

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Cars Feb 25, 2020

I'm a professional driver that travels all over the country which means I have my vehicle serviced wherever I can..that being said Rountree Ford is the best in the business. Great service, great deal of vehicle knowledge and Mark and the team know how to take care of their customers!

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Cars Feb 7, 2020

Very good costumer service, fast and efficient. I didn’t wait for long for my car to be checked.and be released . Thank you very much! .............

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Cars Feb 6, 2020

Excellent service , good coffee . . . . . . . . . . . . . . . . . . . .

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Cars Jan 30, 2020

Service delayed 1 day but completed successfully. All questions answered and notifications prompt. Didn't charge for one item we requested... thanks! Computer updated to solve the major issue.

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Cars Jan 23, 2020

Did my research on line using their website, found the vehicle that we needed. Went to the dealership, requested a quote, bought the vehicle, and all in the same day.

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Cars Jan 21, 2020

The wait was short. The people were friendly and helpful. The facilities were clean and bright. ConsideRingu did have an appointnent it was a very pleasant experience.

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Cars Jan 17, 2020

From the salesman to the service professional and account manager, every one was very courteous, professional and attentive to our needs. I would definitely recommend this dealership to friends and family.

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Cars Jan 5, 2020

Drove two hours to buy a car. Paperwork was ready for me to sign as soon as I got to dealership . The salesman got me in and out of the dealership asap. Excellent dealership and great customer service with provided.

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Cars Dec 31, 2019

Pleasurely met at service drive up. It was very comfortable in waiting room. Hospitality was awesome. I had oil change done. A very good experience .

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Cars Dec 31, 2019

Tonya did a super job. Very good customer service! Pleasant experience. Even though the service was backed up, Tonya helped insure we had a good experience.

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Cars Dec 20, 2019

Thrista was outstanding best service I’ve had in a lone time I was in and out before you know it. Waiting room was very comfortable

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Cars Dec 8, 2019

My power steering went out on me. I had a tow truck pick it up and take it to roundtree ford they where very helpful!! And They had my truck fixed and back to me the next day🙏🏼

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Cars Dec 4, 2019

Service writers seemed eager to assist. They were pleasant and I was met promptly in the service drive in. Checks were performed in less than estimated time. Waiting area was comfortable with coffee, water, etc available.

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DealerRater Dec 3, 2019

Tristan in the Service Department and Michael in Sales are truly wonderful and so helpful. I would recommend Rountree Ford-LIncoln to anyone in the market for a car!!!

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Cars Nov 22, 2019

They always take care of me. This was due to an accident and the only thing I did not like was that they wouldn’t release my car until the insurance company paid for it.

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Cars Nov 21, 2019

Service was great. I brought my car in for the dual clutch recall* for my 2014 Ford Focus. My car dose not shudder anymore on takeoff.

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Cars Nov 10, 2019

Tonya was my service adviser she was great,on top of it ,I had my car back before the time was promised.. Really liked her attitude.

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Cars Oct 29, 2019

I had previously carried my truck to a dealership in natchitoches for repairs but after three days they couldn’t repair. I brought my truck to Rountree and they made the repairs while I waited in the very comfortable waiting room. The service rep kept me informed of the progress. The repair tech visited with me after the repairs and was very knowledgeable and explained the repairs that were made. I was extremely happy with the entire process.

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Cars Oct 24, 2019

Service representatives were professional and attentive. Service itself was quick and easy! They did everything I needed done in a timely matter and kept me updated during the whole process.

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Cars Oct 22, 2019

My experience with Rountree Ford has always been great! All visits have been met with prompt courteous service! I have had continued support not only from the service department but also from the sales department and the salesman that I purchased the vehicle from! I will continue to use their services even though I am moving out of state and would buy my next vehicle from Rountree!

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Cars Oct 8, 2019

Outstanding experience from Ken Z and the entire crew at Rountree Ford-Shreveport. Took the time to find the exact car I wanted with all the options I had to have, went and got it to have it back in time for my birthday. Even the financing went smoothly from the trade in paperwork to the documents on the new vehicle. Thank you for a wonderful car buying experience.

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Cars Sep 27, 2019

Very professional . Gary was very knowledgeable , polite , and courteous. Awesome experience .I would return again and recommend a visit . Thanks. I Done


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